Frequently Asked Questions
Frequently Asked Questions
Find quick answers to some common questions below.
How do I or a family member access your services and housing programs?
To access Ministry-funded adult developmental services in Ontario, including our residential housing, apartment complex, and day programs, all individuals must first go through Developmental Services Ontario (DSO). The DSO is the province’s single point of access to confirm eligibility.
Next Steps: You can begin the application process with the DSO as early as age 16, though services cannot start until age 18. Once the DSO confirms eligibility and assesses your support needs, they connect you with local agencies like us when a vacancy or spot becomes available.
Need help navigating this? Please reach out to us through our contact page to speak with a coordinator who can guide you through the initial steps.
To make a referral for Adult Services, contact Developmental Services Ontario at 1-855-376-6376 or email dso@handstfhn.ca
Developmental Services Ontario is now the single point of access for all Ministry of Community & Social Services funded services and supports.
For Children’s Respite (under 18 years of age), contact Lise Rozich, Respite Supervisor at 705-567-9331 ext. 232 or email lise.rozich@clkl.org
Is there a waitlist for your residential sites or independent living programs?
Yes. In Ontario, access to specialized supportive housing and independent living spaces is prioritized based on individual needs and provincial availability through the DSO registry rather than a first-come, first-served list. Because space in our community residences, such as Furlong Street, Wilson Avenue, and our independent apartment complex, is limited, placement is not guaranteed immediately upon completing your application.
- What we do in the meantime: We highly recommend connecting with us early so we can explore alternative community participation programs, respite choices, or direct funding options like the Passport Program to support your family while you wait.
How does the Supported Employment Program work?
Our employment services assist youth and adults with intellectual disabilities in finding and maintaining meaningful work within local Kirkland Lake businesses. We assist with every stage of the employment journey, including resume writing, interview preparation, matching skills to local job openings, and providing dedicated on-the-job coaching to ensure long-term success.
For Job Seekers & Businesses: If you are looking for employment support, or if you are a local business owner looking to hire a dedicated employee, please call us at 705-567-9331 or submit a message through our contact page to partner with our team.
Are services available in both English and French?
Yes. To properly serve the diverse heritage of Northern Ontario, Community Living Kirkland Lake provides services in both official languages. We work to ensure that our communication, individual support plans, and community interactions respect the language preferences of our program participants and their families.
Can I use my Passport Funding at Community Living Kirkland Lake?
Absolutely. If you receive direct funding through Ontario’s Passport Program, you can use those resources to purchase supports from us. This includes paying for support workers to help develop daily life skills, joining our life skills and community programs, or taking part in recreational activities.
Let’s plan together: To see how to best apply your current funding allocation to our local programs, please reach out via our [Contact Page] or call our finance office directly at 705-567-9331 (ext. 226).
Where exactly does my financial donation go?
We operate with 100% financial transparency. When you give to Community Living Kirkland Lake, every dollar of your donation goes directly toward purchasing items, activities, and resources that improve the quality of life for the individuals in our programs. No administrative fees, agency overhead, or staff salaries are ever taken from community donations. You can make a general contribution or choose to designate your gift directly to a specific residence or program.
How to give: Secure online donations can be made directly via our CanadaHelps portal, or you can check our donation page for details on mailing cheques or setting up legacy bequests.
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